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Security

DWService Security – Part 2 : about data management

Following the first part of this series describing the security of our infrastructure, let’s now have a look at our data management and our privacy policy.

What information do we stored ?

The only user’s information stored on our servers are:

Authentication data: in order to enable user authentication, to provide support, and to identify premium users, we collect email addresses as well as other non-mandatory personal information. Passwords are, of course, encrypted.

Agent data: we store the names, groups and descriptions of the agents set up by users.

Sharing data: we store the names, the configurations, and the login passwords for shared data.

Access data: we log timestamps at the beginning and at the end of a session, as well as the user IP address.

All encrypted passwords are stored using the hash technique according to the latest security standards so that they cannot be traced back to the password itself.

Furthermore, no data that passes between users and agents is stored on our servers. The primary reason we decided to store access data is to protect our users in case of misuse of our service.

If necessary, and upon a legal request, we need to be able to give this information to competent authorities.

GDPR Compliance

Of course, DWSNET OÜ, the company that operates DWService, fully complies with the GDPR regulations.

We always process your personal data lawfully, fairly, in a transparent manner and for specified, explicit and legitimate purposes. We process personal data only to the minimum necessary extent and we keep them in a form which permits your identification for no longer than is necessary for the purpose of the processing.

In line with our regulatory requirements, we will retain your data for five years. In case you need it, you will have the possibility to renounce or update or delete data at any time and information on how to do it are indicated in this statement.

If you want more information about how we process personal data, about our data retention policy and about your rights, please refer to our privacy policy

Should you encounter any trouble with DWService, please direct your questions to :
support@dwservice.net

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